Month: July 2013

Five Ways to Build a Strong Membership

Twice in my career I have run membership organizations. In each case building membership was important to our work. And I learned a lot about that from others who had been building membership successfully for years. These are five of the better tactics for…

Learning from Failure

I once had a government job as a manager with a small direct-report staff and responsibilities for training more than 200 employees. I was called into my supervisor’s office and asked to stop talking about mistakes I had made and failed business efforts. I…

Let’s Get Personal

Every time I go in my bank I expect to hear one of the clerks I’ve seen many times to call me by name. It never happens. I am in there every week or two and have been using this bank for 15 years….

Not all those who wander are lost . . .*

Phil Hewlett and David Packard of HP fame suggested that “management by walking around” is an extraordinarily useful tool for seeing how operations are going in the workplace. Just getting out and seeing how your employees are working and interacting with each other can…

Five Reasons Why You Should Have an Interpretive Plan

I cringe when I hear the words Ready-Fire-Aim used to describe the planning approach that many organizations use in developing new programs and facilities. I cringe because it was my favorite approach thirty years ago. I simply had no planning experience and it seemed…